Account Manager, Yachting
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Job Description
Account Manager responsible for sales targets and client engagement for yachting services. Ensuring customer satisfaction through proactive contract renewals and up-selling opportunities.
Responsibilities:
- Meet or exceed all minimum required sales activity expectations and gross profit targets.
- Responsible for timely renewal of existing service contracts and routine replenishment of onboard medical supplies for assigned clients.
- Identification of up-sell opportunities and effective closure, utilising subject matter experts to support, where appropriate.
- Responsible for ensuring timely and effective problem resolution for assigned client base.
- Demonstrate proficiency and accuracy with use of CRM and order management systems, following processes documented.
- Responsible for timely receipt of accounts receivable values, in accordance with company and departmental guidelines.
- Attend and document product, sales and professional development training as assigned.
- Identify opportunities to represent the company at events and assist in setting up/arranging and/or attending events (seminars, tradeshows) on an as-needed basis.
- Supporting team members during absences.
- Follow best practice and current company policies including understanding and application of MedAire’s ISO 9001:2008 processes and provide assistance as required in tasks associated with maintaining its ISO certification.
- Ensuring compliance with all GDP practices in line with licenses held.
- Maintain all client information which may be encountered either directly or indirectly while in the performance of the job in strict confidence in accordance with HIPAA and/or any other pertinent confidentiality regulations.
Requirements:
- Previous account management experience, demonstrating ability to uncover and close opportunities within existing client base.
- Previous proven sales and/or customer service experience, specifically in superyacht market.
- Prior yachting industry and/or medical experience beneficial.
- Demonstrated proficiency in utilizing various software programs (e.g., Microsoft Word, Excel, PowerPoint, Access).
- Demonstrated effective verbal and written communication skills, including but not limited to, the ability to present to groups and interpret and summarise complex written materials.
- Demonstrated competency to perform basic mathematical calculations, including calculating percentages, rates, and ratios.
- Demonstrated effective problem solving, interpersonal, and analytical skills.
Benefits:
- Professional development training
- Events representation opportunities
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