VIP Account Manager

Posted 2hrs ago

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Job Description

VIP Account Manager providing exceptional support to VIP players for Modo Casino. Collaborating with teams to enhance player experience while managing a dedicated portfolio.

Responsibilities:

  • Manage a dedicated portfolio of VIP players, building strong relationships.
  • Provide support via phone, email, and text, resolving any player concerns.
  • Support and drive ongoing promotions and initiatives, enhancing the overall player experience and improving retention.
  • Develop in-depth knowledge of products, services, and promotional offerings on the Modo.us platform.
  • Collaborate with internal teams to align VIP strategies with the company’s broader goals.

Requirements:

  • Bachelor’s Degree in a relevant field.
  • Experience in the online Social Casino or iGaming industry is highly preferred.
  • Minimum of 2 years in VIP Account Management, Business Development, or a similar role.
  • Proven ability to conduct outreach campaigns that drive engagement and growth
  • Expert in player engagement, retention, and loyalty-building strategies.
  • Strong knowledge of social casino trends and player behavior.
  • Excellent verbal and written communication skills.
  • Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.

Benefits:

  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development