Account Manager
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Job Description
Account Manager responsible for managing high-value partnerships with educational institutions using AI-powered CRM. Focused on client retention, success, and strategic growth.
Responsibilities:
- As an Account Manager, you’ll own the full life-cycle of your assigned accounts, driving retention and ensuring customer success.
- You will be accountable each quarter for renewals, Net Revenue Retention (NRR), and upsell quota, working closely across teams to expand existing relationships, mitigate churn, and unlock new revenue opportunities.
- Foster strong relationships with clients and stakeholders as the primary point of contact, at both the school and state system level.
- Partner with the client's core team to identify and prioritize their key needs and objectives.
- Provide strategic consulting for full-cycle student engagement, including personalized communication, targeted outreach campaigns, lead generation, and application management.
- Oversee the implementation and management of the client’s contract across all participating schools to ensure positive customer satisfaction and adoption of Element451.
- Lead the day-to-day execution of client projects in collaboration with the project team (Customer Success Managers and Engagement Strategists).
- Monitor project activities, resourcing, and timelines to achieve successful conclusions.
- Develop and manage project plans in collaboration with the client's team.
- Ensure adherence to KPIs such as on-time delivery, NPS scores, and product usage.
- Conduct discovery sessions with clients and use the information for the implementation, setup, and configuration of the Element451 platform, including building student journeys, communication workflows, AI tools, and system integrations.
- Continuously optimize and make recommendations to improve the student journey, communication plans, and enrollment processes within the platform.
- Conduct assessments of the institution's current recruitment and enrollment business processes, identifying areas for improvement and adoption of best practices
- Collaborate with the Customer Success Manager and Engagement Strategist.
- Work closely with internal teams, including sales, product development, and customer support, to ensure seamless service delivery.
Requirements:
- A team player with a minimum of 7 years in a customer-facing role, ideally in SaaS environments.
- Proven track record of success in managing and growing high-value, strategic accounts.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Excellent communication, relationship management, and presentation skills.
- Experience with customer success methodologies and tools (e.g., Salesforce, Gainsight) a plus.
- Strategic thinking and ability to develop and execute winning customer success plans.
- Passion for building trust and exceeding customer expectations.
- Bachelor’s degree required
Benefits:
- Health insurance
- Paid time off
- Flexible work arrangements
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