Account Manager, Major Studios, VOD Platforms
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Job Description
Account Manager overseeing key studio accounts at Cineverse with a focus on major studios and EST/VOD platform deliveries. Responsible for client order lifecycle and ensuring delivery performance.
Responsibilities:
- Own the successful execution of client orders from receipt through final delivery and billing.
- Act as the single point of accountability to the client for schedule, status, and outcomes.
- Serve as the primary contact for new and active orders from major studios and EST/VOD partners.
- Be responsible for on-time delivery performance and escalate early and often when risks to deadlines arise.
- Provide clear, consistent reporting to clients regarding progress, open issues, risks, and recovery plans.
- Track order progress, confirm asset readiness, and actively drive workflows through internal systems.
- Own rejection management, including reviewing failures, communicating impact, and driving rapid resolution.
- Submit, track, and drive internal and external support tickets required to resolve rejections or delivery blockers.
- Ensure root causes are identified, corrective actions are assigned, and redeliveries occur as quickly as possible.
- Coordinate cross-functional teams across Conformance, QC, Operations, and Technical groups to meet client commitments.
- Establish and maintain realistic timelines and push teams to meet agreed milestones.
- Maintain accurate documentation and visibility for all assigned titles.
- Prioritize work based on delivery deadlines, go-live requirements, and business impact.
- Ensure all work adheres to company security policies and protect entrusted information assets.
Requirements:
- 3+ years of professional experience in account management, post-production, media distribution, or digital content operations.
- Bachelor’s degree in film/TV production, digital media, or related field preferred.
- Strong familiarity with the streaming digital distribution supply chain.
- Working knowledge of delivering media files to EST and VOD platforms.
- Demonstrated experience owning schedules, managing rejection workflows, and driving cross-team execution.
- Experience working with ticketing or incident management systems.
- Comfort operating with high visibility and direct accountability to clients.
- Deep sense of urgency and ability to thrive in a deadline-driven, high-volume environment.
- Results-oriented mindset with exceptional attention to detail.
- Excellent interpersonal skills and strong written and verbal communication abilities.
- In-depth knowledge of audio/video formats, both physical and digital.
- Understanding of component-based workflows and platform delivery specifications.
- Ability to translate client deliverable requests into clear work orders and actionable tasks.
- Familiarity with electronic delivery platforms and digital delivery best practices.
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