Account Manager, Master QC
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Job Description
Account Manager overseeing studio and production partners with focus on Master QC workflows. Ensuring content quality standards and managing client expectations.
Responsibilities:
- Own the end-to-end lifecycle of client orders from receipt through QC clearance, delivery readiness, and billing.
- Act as the single point of accountability to studio and production partners for status, schedules, and outcomes.
- Ensure all titles remain on track to meet deadlines; escalate early with recovery plans when risks arise.
- Build strong, trusted working relationships with studio stakeholders, production teams, and internal departments.
- Understand and apply Master QC expectations across technical, editorial, and metadata components.
- Provide clear, proactive reporting on progress, open defects, risks, and resubmission strategies.
- Monitor asset readiness and actively drive movement of titles through internal systems.
- Own rejection management from notification through successful redelivery.
- Submit, track, and push tickets with internal teams, vendors, or technology partners to remove blockers and resolve failures.
- Drive cross-functional alignment across Conformance, QC, Operations, and Technical groups.
- Establish realistic milestones and hold teams accountable to them.
- Maintain accurate documentation and visibility across all assigned projects.
- Prioritize work based on client deadlines, release plans, and business impact.
- Ensure adherence to company security policies and safeguard all entrusted assets.
Requirements:
- 3+ years of professional experience in account management, post-production, media distribution, or digital content operations.
- Bachelor's degree in film/TV production, digital media, or related field preferred.
- Strong familiarity with the digital supply chain from studio delivery through platform readiness.
- Practical understanding of Master QC workflows and common failure scenarios.
- Experience owning schedules, reporting, and cross-team execution.
- Experience working within ticketing or incident management systems.
- Comfort operating with high visibility and direct accountability to studio or production clients.
- Deep sense of urgency and ability to thrive in a fast-paced, deadline-driven environment.
- Results-oriented mindset with exceptional attention to detail.
- Excellent interpersonal skills and strong written and verbal communication abilities.
- In-depth knowledge of audio/video formats, both physical and digital.
- Understanding of component-based workflows and delivery specifications.
- Ability to translate client expectations into clear internal actions.
- Familiarity with electronic delivery platforms and digital delivery best practices.
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