Account Manager
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Job Description
Account Manager managing strategic legal clients for Elite’s cloud-native law firm operations platform. Driving retention, account growth, and on-premises-to-cloud transformation.
Responsibilities:
- Build and sustain trusted relationships with a portfolio of law firm and corporate legal clients as primary point of contact and strategic partner
- Drive account growth through upsell and cross-sell opportunities aligned to client goals and needs
- Maintain accurate account planning records in the CRM and forecast sales pipeline close dates and next steps
- Manage the customer lifecycle, resolve issues, and ensure high customer satisfaction and loyalty
- Use customer health data and engagement trends to identify at-risk accounts and develop retention strategies
- Collaborate with Solutions Consultants to deliver tailored demonstrations, value propositions, and ROI-driven proposals
- Partner with Customer Success on onboarding, adoption, and long-term product utilization
- Provide feedback to Product and Solutions teams to influence roadmap priorities
- Represent client perspectives internally and champion continuous improvement in service delivery
- Educate customers on best practices, new functionality, and industry trends
- Perform other duties as assigned to support departmental and company objectives
Requirements:
- Bachelor's Degree in Business, Marketing, or equivalent experience
- 3–5 years of experience in Account Management, Customer Success, or Strategic Sales within SaaS, Legal Tech, or Professional Services
- Proven success managing enterprise or strategic accounts, with a track record of exceeding retention and growth targets
- Strong understanding of cloud-based software solutions and experience leading clients through on-premises to cloud transitions
- Exceptional relationship-building and executive communication skills, with the ability to influence and advise senior stakeholders
- Analytical and commercially minded, with the ability to translate customer goals into actionable account strategies
- Highly collaborative and comfortable working cross-functionally across Product, Solutions, and Customer Success teams
- Strategic thinker with a proactive, solutions-oriented mindset and strong attention to detail
- Strong proficiency in CRM tools (Salesforce preferred) and experience managing renewals, forecasts, and pipeline in complex sales environments
- Ability to travel up 25–50% as business needs require
- Moderate physical capacity: 20–50 lbs – frequent lifting, bending, or standing
- Must be legally authorized to work in United Kingdom; Elite does not provide employment sponsorship for this position
- Must be based in UK Time Zone (GMT/BST)
Benefits:
- Competitive Compensation Package
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Tuition Reimbursement
- Parental Leave
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
- Flexible remote work model
- Hybrid work environment option
- Reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law
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