Account Manager
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Job Description
Account Manager supporting business development for electronic design services at Fidus. Managing accounts and nurturing client relationships in the technology sector.
Responsibilities:
- Manage a portfolio of assigned accounts within the territory, acting as a primary point of contact in partnership with the BDM.
- Execute structured account touch plans (email, calls, LinkedIn, events) to increase contact coverage, build relationships, and maintain top of mind awareness of Fidus.
- Support pipeline creation by qualifying inbound leads, following up on marketing campaigns, and booking discovery meetings for the BDM.
- Participate in discovery and technical scoping calls, capturing customer requirements and documenting next steps and actions.
- Collaborate internally with engineering, project management, pre-sales and marketing to gather information, build presentations, and respond to proposals and RFPs.
- Track account activity, contacts, opportunities, and tasks in CRM with high data quality and discipline.
- Monitor customer satisfaction on active projects, help identify issues early, and route them to the right internal owner for resolution.
- Identify expansion opportunities (new projects, new business units, cross sell of additional Fidus capabilities) and bring these to the BDM for strategy and closure.
- Contribute to account plans, account mapping, and territory reviews, including simple revenue and activity reporting.
- Continuously develop knowledge of Fidus services, target industries (e.g., aerospace/defence, medtech, semiconductor), and competitive landscape.
Requirements:
- Minimum 2 years of experience in B2B sales, account coordination, inside sales, or customer-facing roles, ideally in technology, engineering services, or electronics.
- Strong relationship-building and customer service skills; comfortable engaging engineers, procurement, and management stakeholders.
- Excellent verbal and written communication skills, including meeting notes, follow-up emails.
- Strong organizational and time-management skills; able to manage multiple accounts, tasks, and deadlines.
- Comfortable using CRM and productivity tools (e.g., Salesforce/HubSpot, Excel, PowerPoint, LinkedIn Sales Navigator).
- Interest in learning complex technical concepts around complex engineering design services.
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