Enterprise Account Manager – Channel Sales
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Job Description
Enterprise Account Manager to drive customer retention and growth for enterprise accounts. Collaborating with channel partners to deliver solutions and enhance customer value.
Responsibilities:
- Own and grow a portfolio of enterprise customer accounts through renewals, expansion, upsell, and cross-sell opportunities
- Develop and execute strategic account plans aligned with customer business objectives and technology initiatives
- Build trusted relationships with executive sponsors, IT leadership, engineering teams, and decision makers
- Conduct business reviews, account planning sessions, and customer success discussions
- Maintain accurate forecasting, pipeline management, and account activity within Salesforce
- Develop and execute joint account plans with reseller partners, distributors, and managed service providers
- Conduct customer-facing meetings, discovery sessions, presentations, and business reviews
- Build strong relationships with partner account managers and sales leaders
- Position and sell the company’s full portfolio of solutions
- Identify opportunities to expand customer adoption across multiple product lines
- Collaborate with networking OEMs, alliance partners, and technology providers
Requirements:
- Bachelor’s degree or equivalent professional experience
- 5+ years of enterprise account management, strategic account management, or enterprise technology sales experience
- 3+ years of experience working within a channel sales ecosystem
- Proven success developing and executing joint account plans with channel partners
- Demonstrated success identifying and executing cross-sell, upsell, and expansion opportunities
- Proven ability to manage complex enterprise sales cycles
- Consistent history of achieving or exceeding revenue, retention, and growth targets
- Experience utilizing Salesforce or similar CRM platforms
- Strong presentation, communication, negotiation, and executive relationship-building skills
- Ability to travel as required
Benefits:
- Comprehensive medical, dental, and vision coverage
- Life and disability benefits
- Flexible Spending Accounts (FSAs)
- 401(k) with company match
- Employee Stock Purchase Plan
- Flexible Time Off
- Volunteer Time Off
- Paid holidays
- Family building and caregiving support
- Generous Family Care and Parental leave
- Fitness Reimbursement
- Access to wellness programs
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