Account Manager
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Job Description
Account Manager handling Up Market accounts in Texas for 8x8. Focus on cloud communications and customer experience growth.
Responsibilities:
- Own and grow a portfolio of Up Market customers in Texas
- Build deep relationships with business leaders & C-level executives
- Drive cross-sell and upsell across UCaaS, CCaaS, Contact Center, AI & WFO
- Lead strategic account planning, QBRs, and long-term CX transformation
- Partner with SEs, Channel, Professional Services & Customer Success
- Ensure adoption, renewals, and expansion across your customer base
- Consistently meet/exceed ARR and growth targets
Requirements:
- 5+ years in UCaaS, CCaaS, SaaS, Cloud Communications, or similar
- Strong experience managing and expanding complex enterprise accounts
- Proven success in cross-sell/upsell and quota achievement
- Excellent executive communication & relationship-building skills
- Strategic thinker with a customer-first mindset
- Located in Texas, with ability to travel for key customer meetings
Benefits:
- Equal employment opportunities
- Reasonable accommodation to individuals with disabilities
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