Account Receivable Collections Specialist
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Job Description
Accounts Receivable & Collections Specialist at CalcAir managing overdue accounts and ensuring timely collections. Collaborating with teams to resolve billing issues and documentation.
Responsibilities:
- Contact customers to resolve overdue accounts, negotiate payment arrangements, and secure payments by asking probing questions to understand objections, overcome stall tactics, and determine necessary actions for delinquent accounts.
- Resolve collection issues by examining customer terms and payment history, establishing payment plans, and recording payments.
- Maintain accurate tracking and documentation of customer activity, communications, and payments for audits and compliance.
- Collaborate with internal departments to resolve billing issues and improve AR processes.
- Reconcile invoicing, contract and payment discrepancies.
- Identify and escalate delinquent accounts as needed.
- Prepare weekly and monthly AR metrics, reports, and tracking spreadsheets.
- De-escalate situations with customers and strive for one-call resolution.
- Handle and process payments through multiple channels (phone and email).
- Develop strong rapport while connecting with customers.
- Perform administrative tasks and additional duties as required.
Requirements:
- 3–5 years of Collections experience or a combination of education and industry experience in Accounts Receivable, Collections, or related accounting roles.
- Knowledgeable in Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, formulas, and filtering
- Strong data reconciliation and analytical skills with excellent attention to detail.
- Working knowledge of AR best practices.
- Experience with ERP/accounting systems (e.g., SAP, Great Plains, QuickBooks, etc.).
- Prior experience with a software company is an asset.
- Experience with Salesforce/HubSpot and PaySimple is an asset.
- Excellent customer service skills, with the ability to be courteous and persuasive.
- Exceptional written and verbal communication skills.
- Ability to work under pressure, problem-solve, analyze, and prioritize in a multi-task environment.
- Proven ability to process a high volume of work with accuracy, attention to detail, and meet expectations in a timely manner.
- Goal-oriented, able to make focused decisions, and performance-driven.
- Must be flexible, adaptable, effective, and efficient in promoting a healthy work environment.
Benefits:
- A comprehensive benefits package
- Vacation and floater days
- Access to Profit Sharing through our bonus programs
- The opportunity to participate in the CSI Employee Stock Purchase Plan
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