Accounts Receivable Collections Associate
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Job Description
Accounts Receivable Collections Associate at Vert Environmental managing outstanding customer balances and ensuring timely collections. Collaborating with clients and internal teams to resolve billing issues and maintain cash flow.
Responsibilities:
- Contact customers via phone, email, and written communication to collect overdue payments
- Follow up consistently on delinquent accounts to reduce aging balances and resolve payment discrepancies
- Research and resolve payment discrepancies, ensuring accounts are accurate and up to date
- Apply customer payments and maintain accurate financial records
- Process credit card payments, issue credits, and make account adjustments as needed
- Negotiate payment plans when appropriate to support collections efforts
- Respond to inbound calls, answer questions, and route inquiries as needed
- Perform data entry and maintain detailed account documentation
- Collaborate with internal teams such as Sales, Billing, and Customer Service to resolve account issues
- Support continuous improvement of collections processes and workflows
Requirements:
- 2 to 3 years of experience in Accounts Receivable, collections, or a similar role
- Proficiency in billing and invoicing using QuickBooks
- Strong understanding of accounts receivable processes, billing, and collections best practices
- Proven ability to track down outstanding payments, investigate issues, and resolve discrepancies effectively
- Advanced proficiency in Microsoft Office Suite, Google Workspace, and financial systems
- High school diploma or equivalent required
Benefits:
- Health insurance
- Professional development opportunities
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