Accounts Receivable Collections Associate
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Job Description
Accounts Receivable Collections Associate at Vert Environmental handling customer payment collections. Managing outstanding balances and fostering relationships with clients in a remote setting.
Responsibilities:
- Contact customers via phone, email, and written communication to collect overdue payments
- Follow up consistently on delinquent accounts to reduce aging balances and resolve payment discrepancies
- Research and resolve payment discrepancies, ensuring accounts are accurate and up to date
- Apply customer payments and maintain accurate financial records
- Process credit card payments, issue credits, and make account adjustments as needed
- Negotiate payment plans when appropriate to support collections efforts
- Respond to inbound calls, answer questions, and route inquiries as needed
- Perform data entry and maintain detailed account documentation
- Collaborate with internal teams such as Sales, Billing, and Customer Service to resolve account issues
- Support continuous improvement of collections processes and workflows
Requirements:
- 2 to 3 years of experience in Accounts Receivable, collections, or a similar role
- Proficiency in billing and invoicing using QuickBooks
- Strong understanding of accounts receivable processes, billing, and collections best practices
- Proven ability to track down outstanding payments, investigate issues, and resolve discrepancies effectively
- Advanced proficiency in Microsoft Office Suite, Google Workspace, and financial systems
- High school diploma or equivalent required.
Benefits:
- Health insurance
- 401(k) matching
- Professional development opportunities
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