Accounts Receivable Collections Associate
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Job Description
Accounts Receivable Collections Associate role for Vert Environmental managing collections and maintaining client relationships. Ensuring timely payment collection while providing excellent customer service in a remote setup.
Responsibilities:
- Contact customers via phone, email, and written communication to collect overdue payments
- Follow up consistently on delinquent accounts to reduce aging balances and resolve payment discrepancies
- Research and resolve payment discrepancies, ensuring accounts are accurate and up to date
- Apply customer payments and maintain accurate financial records
- Process credit card payments, issue credits, and make account adjustments as needed
- Negotiate payment plans when appropriate to support collections efforts
- Respond to inbound calls, answer questions, and route inquiries as needed
- Perform data entry and maintain detailed account documentation
- Collaborate with internal teams such as Sales, Billing, and Customer Service to resolve account issues
- Support continuous improvement of collections processes and workflows
Requirements:
- 2 to 3 years of experience in Accounts Receivable, collections, or a similar role
- Proficiency in billing and invoicing using QuickBooks
- Strong understanding of accounts receivable processes, billing, and collections best practices
- Proven ability to track down outstanding payments, investigate issues, and resolve discrepancies effectively
- Advanced proficiency in Microsoft Office Suite, Google Workspace, and financial systems
- Excellent verbal and written communication skills, with a professional, persistent, and client-focused approach
- Strong organizational skills with exceptional attention to detail and accuracy
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- High level of integrity and professionalism when handling sensitive financial information
- Self-motivated, results-driven, and able to work independently with minimal supervision
- Experience handling high-volume collections or aging portfolios
- Experience working with cross-functional teams in a fast-paced environment
- Experience working with US-based clients, with a strong understanding of US business practices and communication standards
- Comfortable working in a fully remote environment
- Availability to work US Pacific Time (PST) hours
- High school diploma or equivalent required.
Benefits:
- Equal Employment Opportunity
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