Aftermarket Program Manager
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Job Description
Program Manager leading all aspects of the BluEdge maintenance and service contract programs. Collaborating with teams and stakeholders to drive improvement and customer satisfaction.
Responsibilities:
- Design and enhance maintenance and service contract offerings to meet customer needs and drive growth.
- Lead contract administration, including setup, negotiation, and successful implementation.
- Conduct regular contract reviews with customers and stakeholders to ensure compliance and satisfaction.
- Optimize and maintain quote models and pricing tools for accuracy and efficiency.
- Analyze and report key program metrics, costs, and trends to leadership for strategic decision-making.
- Collaborate on sales and marketing initiatives, creating impactful support tools and delivering training through online modules and live presentations.
- Identify challenges and implement solutions, driving continuous improvement across processes and customer experience.
Requirements:
- Bachelor’s Degree with 3 years experience in program management, product management, sales, aftermarket and/or customer service, or Associate Degree with 5 years experience in program management, product management, sales, aftermarket and/or customer service.
- Experience with Salesforce (asset).
- Advanced skills in Microsoft Excel, including fluency with VLOOKUPs and Pivot Tables.
- Ability to quickly learn and multitask.
- Enthusiasm toward and ability to solve problems.
- Strong presentation skills.
- Great attention to details.
- Experience in transport refrigeration & fleet maintenance (asset).
Benefits:
- Health Care benefits: Medical, Dental, Vision; wellness incentives
- Retirement benefits
- Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
- Tuition Assistance
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