Agency Operations Coordinator
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Job Description
Agency Operations Coordinator addressing agent policy remittance and invoice corrections for First American. Ensuring efficient sales support in operations through trend analysis and training.
Responsibilities:
- Resolve agent policy remittance payments
- Act as a liaison between operations and FSC staff
- Track trends and provide input to processes
- Drive standardized agent behavior by training sales reps and agents
- Investigate and resolve a variety of agent remittance issues
Requirements:
- High School diploma or equivalent
- Some college preferred
- 3-5 years of relevant experience in a sales support function
- Standard MS skill set
- Strong customer service orientation
- Basic math skills
- Analytical skills to resolve problems
- Familiar with the title process and knowledge of local title practices
- Knowledge of First American’s accounting processes
Benefits:
- Medical, dental, vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
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