Manager, Medical Transcription Operations
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Job Description
Manager of Transcription Operations responsible for overseeing transcription teams and quality assurance. Ensures compliance with healthcare regulations while fostering client relationships and resolving conflicts.
Responsibilities:
- Resolve product or service problems by clarifying the client's complaint
- Serve as a trusted and knowledgeable advisor for clients’ administrative, IT, and business leadership
- Manage email queue and reply to clients in a timely manner
- Manage and solve conflicts affecting the account by coordinating, facilitating, and operating across internal/external cross-functional partners
- Ensure renewal for key accounts by driving in-depth business activities throughout the client lifecycle
- Take ownership of clients issues and follow problems through to resolution
- Intercept large amounts of incoming calls
- Manage workflow of the Quality Control Specialists and workflow of MTs to ensure TAT
- Build sustainable relationships of trust through open and interactive communication
- Work with onboarding to ensure that client specifics are obtained during onboarding process
- Keep records of client interactions, file documents, client service actions, client templates and discussions
- Manage on call shift after hours and weekends
- Train and assist in development of new hires
- Offer suggestions to leadership team in order to improve company processes
Requirements:
- High school graduate
- 2 years of experience in healthcare administration
- Strong written, verbal, and interpersonal communication skills
- Strong analytical skills
- Computer skills and proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook
- Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA)
- Ability to work independently and as part of a team
- Strong attention to detail and speed while working within tight deadlines
- Exceptional ability to follow oral and written instructions
- A high degree of flexibility and professionalism
Benefits:
- Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
- Vacation/Sick time
- 401(k) retirement plan with company match
- Paid Holidays
- SIS Cares Day to volunteer at a charity of your choice
- Fully Remote
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