Operations Supervisor
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Job Description
Operations Supervisor leading healthcare processing teams for Centene. Improving production quality, workflows, customer satisfaction and operational efficiency.
Responsibilities:
- Provide direct supervision to entry and/or processing staff
- Handle hiring, training, evaluation, development and performance management
- Monitor and direct workflow for timely and accurate processing
- Develop policies and procedures to improve efficiencies and support new contracts or programs
- Interface with internal staff, field personnel, other contractors and customers
- Create and monitor reports for process control and production effectiveness
- Make adjustments to maintain quality standards and achieve operational goals
- Monitor production and quality effectiveness
- Respond to customer inquiries and track issues for process improvement
- Represent the department to promote relationships, improve processes and achieve goals
- Collect and analyze operational data to identify efficiency improvements
- Perform quality control and provide staff feedback and coaching
- Handle administrative issues, disciplinary matters, timekeeping and scheduling
- Handle escalations
- Complete special projects and support staff or self-development
- Analyze and construct procedures for new programs or contracts
- Maintain relationships with other departments to collaborate and ensure customer satisfaction
- Comply with all policies and standards
- Perform other duties as assigned
Requirements:
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Bachelor's Degree in a related field or equivalent work experience required
- 2+ years direct supervisory experience, including hiring and firing authority for a minimum of ten associates
- 2+ years in healthcare (government healthcare delivery preferred) or production environment
- Within ICS/Mail Distribution Centers only, 2 years experience supporting production teams such as print, fulfillment, manufacturing or related industries
- May require US citizenship and current security clearance
Benefits:
- Health insurance
- 401K plan
- Stock purchase plans
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Competitive pay
- Additional forms of incentives may be included in total compensation
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