Analista de Suporte
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Job Description
Analista de Suporte providing technical support to clients at a leading foundation management company. Engaging in problem-solving and client support through a variety of channels.
Responsibilities:
- Atender clientes por todos os canais de suporte disponíveis.
- Garantir uma experiência de atendimento consistente e de qualidade.
- Gerenciar crises, conflitos e acionar áreas internas quando necessário.
- Realizar calls e acessos remotos para diagnóstico e solução de problemas.
- Responder chamados e esclarecer dúvidas sobre o funcionamento da plataforma.
Requirements:
- Ensino superior completo na área de tecnologia, Administração ou áreas correlatas.
- Vivência profissional na área de Fundação de Apoio.
- Comunicação clara, empatia e postura consultiva.
- Resiliência para lidar com situações críticas sem perder o controle.
- Organização para gerenciar alto volume de demandas simultâneas.
- Capacidade de trabalhar em equipe e contribuir para metas coletivas.
- Boa escrita e boa comunicação oral.
- Interesse genuíno em ouvir, compreender e ajudar o cliente a superar desafios.
Benefits:
- Seguro de Vida;
- Auxílio Saúde;
- Auxílio Home Office;
- Auxílio Alimentação e Refeição;
- Flexibilidade de Horário;
- Auxílio Educação/Idiomas;
- Plataforma de Auxílio Psicológico;
- Plataformas de Ensino e Desenvolvimento Online;
- Programa de qualidade de vida (Ginastica laboral/Ergonomia);
- Ambiente Diferenciado e de muiiiiiiita troca e diversão (por que não?);
- Acréscimo por tempo de serviço;
- Oportunidade de se desenvolver pessoal e profissionalmente;
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