Asistente Administrativo, Servicio al Cliente Bilingüe
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Job Description
Administrative Assistant and Customer Service Agent providing operational support in remote environment. Managing appointments and ensuring high-quality customer service for internal and external clients in Colombia.
Responsibilities:
- Brindar soporte administrativo y operativo mediante la gestión eficiente de citas, correos electrónicos, comunicaciones y calendarios.
- Programar, coordinar y gestionar citas.
- Realizar seguimiento para garantizar la confirmación y asistencia a reuniones.
- Administrar y organizar la bandeja de entrada de correo electrónico.
- Dar respuesta oportuna y profesional a correos electrónicos y solicitudes.
- Gestionar calendarios, reuniones, eventos y agendas.
- Atender llamadas telefónicas, tickets y requerimientos de clientes o proveedores.
- Brindar soporte administrativo y de coordinación al equipo.
- Mantener una comunicación efectiva con clientes, proveedores y stakeholders internos.
Requirements:
- Mínimo 1 año de experiencia en cargos administrativos, asistencia virtual, soporte operativo o servicio al cliente.
- Inglés avanzado (B2+ o superior) con capacidad para comunicarse de forma verbal y escrita.
- Manejo de herramientas digitales como Calendly, LinkedIn, correo electrónico y plataformas de gestión.
- Experiencia en atención telefónica, seguimiento de tickets y coordinación de agendas.
- Excelente redacción y ortografía.
- Alta capacidad de organización y gestión de múltiples tareas.
Benefits:
- 2 días de descanso fijos por semana
- Trabajo 100% remoto
- Jornada de 10 horas, incluyendo 1 hora de almuerzo
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