Office Manager – Plumbing & Heating
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Job Description
Remote office manager running calls, dispatch, invoicing, payroll, and permits for a plumbing and heating business. Offshore Launch helps home service owners scale operations.
Responsibilities:
- Answer inbound calls plus LSA and Angi leads and book diagnostic/dispatch visits on the first call
- Route unusual calls, such as boiler work, to the owner
- Own the Housecall Pro schedule, including arrival windows, schedule changes, and customer reschedules
- Invoice every job, collect payment at completion, and manage AR follow-up through collections
- Manage card-on-file and net-30 terms for commercial accounts
- Log every flat-rate estimate in Housecall Pro and maintain current statuses
- Run payroll, onboarding, and offboarding in Gusto, including I-9s, new-hire paperwork, uniforms, and equipment tracking
- Pull permits, book equipment, send COIs, and track license renewals
- Monitor the general office inbox daily
- Deliver weekly office reports from Housecall Pro
- Document recurring tasks as SOPs and maintain Housecall Pro configuration
Requirements:
- 2+ years in office management, dispatch, or operations coordination, ideally in plumbing, HVAC, or field services
- Working knowledge of Housecall Pro or a comparable FSM platform (ServiceTitan, Jobber)
- Strong phone presence
- Excellent written and verbal English
- Able to own work from start to finish and follow up independently without close supervision
- Organized and detail-oriented, with a habit of documenting processes
Benefits:
- Work in a people-first, remote environment that values career growth
- Comprehensive benefits including HMO, PTO, transparent bonus, raise and career pathways
- Teamwork, collaboration, and work/life balance emphasis
- Guaranteed annual bonus of one month's salary
- Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
- Comprehensive health benefits, including dependents: health, life, vision and dental insurance
- 16 days PTO
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