Associate Director, Learning Design
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Job Description
Associate Director leading learning design, training strategy, and change management for Humana’s U.S. healthcare and military services. Guiding teams and ensuring federal contract compliance.
Responsibilities:
- Direct, monitor, and support learning experience analysis, planning, design, and development
- Identify, analyze, and address complex business challenges through learning interventions
- Analyze contractual requirements and develop and implement an Annual Training Plan
- Consult on and design change management solutions to maximize learner capabilities and operational excellence
- Lead cross-functional efforts to ensure training interventions comply with federal contract obligations
- Lead a team of learning professionals conducting needs analysis and designing and developing learning experiences
- Utilize learning technology to implement performance improvement and professional development solutions
- Oversee consultation, design, and development processes using a customer-centric approach
- Analyze complex business problems using internal and external data
- Identify subject matter experts and produce learning solution recommendations and plans
- Conduct needs analysis to determine appropriate and relevant solutions
- Ensure learning interventions align with corporate vision and apply Design Thinking and Adult Learning Theory
- Identify KPIs and develop measurement strategies to validate business impact
- Select, develop, and evaluate personnel
- Advise executives on functional learning strategies
- Track and analyze training program effectiveness
- Exercise independent judgment on complex issues with minimal supervision
Requirements:
- U.S. citizenship required by Department of Defense Contract
- Successfully receive interim approval for government security clearance (NBIS - National Background Investigation Service)
- Candidates currently living in Puerto Rico cannot be hired
- Bachelor's degree in Adult Education, Business, Healthcare Administration, Public Health, or related field
- 6+ years strategic learning experience in healthcare or related industries
- 2+ years project leadership experience, preferably in training development or strategic program management
- At least 1 year of change management consulting related to human readiness
- Demonstrated ability to lead cross-functional teams and manage complex projects
- Proficiency in developing, managing, and delivering training programs and materials
- Strong organizational and interpersonal skills
- Ability to interpret and apply contract requirements related to training
- Competence in stakeholder communication, including formal reporting and presentations
- Ability to lead cross-functional teams and collaborate across organizational boundaries
- Strategic influence and analysis capabilities
- Ability and willingness to work 8:00 a.m. to 5:00 p.m. Eastern Time consistently
- Advanced proficiency with learning management systems and eLearning authoring tools (preferred)
- Experience working with TRICARE, Veterans Affairs or government health care environments (preferred)
- Familiarity with Agile methodologies (preferred)
- Knowledge of federal healthcare regulations and contract compliance (preferred)
Benefits:
- Bonus incentive plan based upon company and/or individual performance
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Home or Hybrid Home/Office employees' self-provided internet service support requirements
- Dedicated work space to protect member PHI / HIPAA information
- Remote work arrangement
- Occasional travel to Humana offices for training or meetings
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