Director of Enterprise Application Services
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Job Description
Director overseeing enterprise applications, integrations, reporting, and system reliability for Bryan University’s online career-focused degree programs. Leading technical teams, projects, and staff development.
Responsibilities:
- Ensure optimal user experience for university faculty, staff, and students
- Lead and serve as a member of the enterprise application services team
- Understand and document functional needs of university constituents
- Analyze current and prospective system solutions
- Deploy appropriate technology solutions
- Establish and maintain automated data integrations
- Oversee institutional reporting and ensure system reliability
- Provide oversight, coaching, and hands-on leadership across enterprise application and data lifecycles
- Provide clear expectations, coaching, regular feedback, staff meetings, and personnel reviews for direct reports
- Oversee CRM, SIS, LMS, campus portal, intranet, and other enterprise applications to achieve 99.999% uptime and reliability
- Oversee Data Warehouse infrastructure and PowerBI reporting to achieve 99.999% uptime and reliability
- Oversee business analysis operations and apply technology and process improvement strategies
- Architect and develop technology solutions and automate enterprise system data integrations
- Establish and oversee Change Management and Release Management standards
- Lead project sponsors, stakeholders, and teams through system development life cycles
- Plan staff and resource allocations using data analysis
- Develop system designs, data flow diagrams, requirements, project timelines, and related documentation
- Coordinate project resources to deliver solutions within approved time and budget parameters
- Account for provisioning, access, integration, and data security/integrity in projects
- Prioritize time and resources according to university and departmental priorities
- Identify functional requirements and eliminate repetitive manual processes
- Guide implementation to ensure operational reliability
- Coordinate security, sustainability, disaster recovery, and business continuity measures
- Communicate system availability and maintenance notices
- Maintain project, communication, testing, training, systems, and process documentation
- Develop responsibility assignment matrices and project schedules
- Establish partnerships with business units, ITS teams, and vendors to resolve operational issues
- Analyze root causes, business processes, and systems to maximize resources and university ROI
- Develop documentation, training, and tip sheets for functional users
- Perform other projects, duties, and responsibilities as assigned
Requirements:
- 5+ years of progressive experience in enterprise application development, implementation, and management encompassing Business Intelligence/Institutional Reporting, System Integration Design/Development/Management, Systems Design/Development/Management, Systems Administration/Management, Business Analysis, Process Improvement/Management, Project Management, Change Management, and Personnel Management
- CRM management experience is highly desirable
- Salesforce experience is a plus
- Database development, web, and/or application programming experience is a plus
- Bachelor’s degree in computer science, or equivalent combination of education and experience
- Advanced degree highly preferred
- Excellent verbal and written communication skills
- Excellent critical thinking and problem solving skills
- Positive attitude and solutions oriented thinking
- Ability to communicate technical concepts to both technical and non-technical audiences
- PowerBI
- MS Word
- MS Excel
- Project management tools
- Workflow diagramming tools
- Ability to work in a virtual environment using virtual meeting tools, Instant Messaging, Salesforce, Canvas Learning Management System (LMS), Microsoft Office, and Google Suite
- Ability to efficiently operate a computer and its peripheral equipment
- Ability to sit or stand for six to eight hours
- Ability to work at least 40 hours a week
Benefits:
- Medical
- Dental
- Vision
- HSA
- Telemedicine
- An Award-Winning Wellness Program
- Tuition Assistant Program
- Short- and Long-Term Disability Options
- Life Insurance
- Employee Assistance Program
- 401K with Company Match
- Generous Paid Time Off
- Volunteer Paid Time Off
- 11 Paid Holidays
- An Empowering Company Culture
- Computer Equipment Provided
- Work from Home (includes domestic partner coverage)
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