Senior Director, Performance
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Job Description
Senior Director building JLL’s Life Sciences performance discipline across real estate accounts. Owning scorecards, commercial integrity, automation, resourcing standards and escalations.
Responsibilities:
- Build and own the performance discipline for the JLL Life Sciences platform
- Define and maintain scorecard architecture, KPI library, data quality expectations and governance cadence across Life Sciences accounts
- Convene the performance community, run peer review of scorecards and distribute best practices
- Partner with Sales Development and account leadership during pursuit and solutioning
- Carry performance through pursuit, transition, go-live and steady state
- Maintain cross-account benchmarking of performance outcomes, at-risk fee position and best practices
- Work with the JLLT Technology Pod to automate performance administration
- Resolve account issues involving scorecards, client dissatisfaction and delayed transitions
- Own capability standards and career paths for performance across the vertical
- Approve methodology deviations, performance resourcing assumptions and self-perform handoff standards
- Participate in interviews and provide annual performance review input for performance roles
- Escalate measurement-integrity matters directly to Managing Directors and the COO
Requirements:
- Has built or substantially rebuilt a performance or measurement function, not only run one
- Credible with Account Directors, Managing Directors and clients
- Strong commercial grounding in management fee mechanics, contract structure and margin protection
- Comfortable operating through influence and standards rather than headcount
- Willing to change how the work is done rather than administer the current model well
- Candidates must be authorized to work in the United States without sponsorship
- Familiarity with Life Sciences, GxP or regulated environments (preferred)
Benefits:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
- Remote work arrangement
- Travel up to 25% or as needed
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