Associate Director – Service Management Operations
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Job Description
Operational leader ensuring effective business operations and budgeting for aerospace's digital services. Collaborates across departments and manages vendor relationships to enhance organizational effectiveness.
Responsibilities:
- Ensures day‑to‑day organizational operations run smoothly through effective coordination and execution of organizational cadences, budgeting, compliance, third party engagements, and process execution
- Identifies opportunities to improve operational rigor, reduce risk, and efficiently and effectively navigate internal business processes
- Acts as the central coordination point (SPOC) for the organization’s budget‑related activities, including strategic financial planning (SFP), annual budgeting cycles, quarterly forecasts, expense allocation, and ongoing financial stewardship
- Partners with portfolio managers, product owners, and finance teams to ensure budget accuracy, timely submissions, and alignment with organizational priorities
- Monitors spending, validates allocations, and ensures transparency in financial reporting
- Serves as the SPOC to coordinate and execute compliance, risk, and governance events, including internal audits, external audits, business continuity planning (BCP) exercises, and regulatory reviews
- Ensures documented processes, risk controls, and remediation actions are tracked and completed on schedule
- Maintains a structured vendor governance approach, tracking key deliverables, contract milestones, and performance metrics
- Collects, organizes, and reports key performance indicators (KPIs) to provide visibility into operational performance, risk posture, financial status, vendor health, and committed priorities
Requirements:
- Bachelor’s degree in a STEM-related field with 12 years of work experience
- 10+ years of experience in digital operations, business management, service management, compliance and governance, or a related discipline
- Experience coordinating financial cycles, compliance activities, vendor relationships, or performance reporting
- Excellent organizational, communication, and stakeholder‑management skills
- Ability to collaborate across finance, procurement, legal, risk/compliance, and business teams
- Strong analytical skills and ability to structure data into clear insights.
Benefits:
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays
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