Operations Analyst – Service Management Operations
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Job Description
Operations Analyst supporting execution of key operational activities at RTX, the largest aerospace and defense company. Collaborating with leaders across budgeting, compliance, vendor management, and reporting activities.
Responsibilities:
- Support the coordination and execution of organizational meetings, operating cadences, governance reviews, and leadership activities
- Maintain operational documentation, procedures, team resources, and organizational records
- Track action items, decisions, and commitments to ensure timely follow-through
- Assist with process improvement initiatives by identifying inefficiencies and recommending opportunities to streamline work
- Support organizational change efforts by helping teams adopt new processes, tools, and operational practices
- Assist with budget planning, forecasting, and expense tracking activities
- Support the coordination of audit, risk, compliance, and governance activities
- Assist with vendor onboarding, invoice processing, and contract administration
- Develop and maintain reports, dashboards, scorecards, and presentation materials
- Analyze trends and summarize findings to support leadership decision-making
Requirements:
- Bachelor's degree in Business Administration, Management Information Systems, Finance, Operations, Data Analytics, or a related field, or equivalent work experience
- 1+ years of experience in operations, business analysis, project coordination, service management, finance, compliance, or a related discipline
- Strong organizational skills with attention to detail and ability to manage multiple priorities
- Strong written and verbal communication skills
- Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Teams
- Ability to work effectively with cross-functional teams and stakeholders
- Analytical mindset with an interest in using data to solve business problems.
Benefits:
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays
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