Senior Operations Analyst – Service Management Operations
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Job Description
Senior Operations Analyst providing operational and analytical support to the Service Management Operations team at RTX. Collaborating with cross-functional teams to drive efficiencies and governance activities.
Responsibilities:
- Independently coordinate organizational meetings, operating cadences, and governance reviews, ensuring accurate documentation of decisions and action items.
- Maintain and improve operational documentation, procedures, resource repositories, and team records.
- Lead small-scale process improvement efforts, identifying inefficiencies and recommending enhancements to streamline work and improve operational consistency.
- Support organizational change initiatives by helping teams adopt new processes, tools, or operational practices.
- Lead budget tracking, financial data collection, and monthly/quarterly reporting activities with minimal oversight.
- Prepare and maintain detailed financial reports, trackers, and variance analyses that support reviews with leadership.
- Identify budget risks or anomalies and work proactively with partners to resolve issues.
- Coordinate audit, risk, compliance, and governance activities, ensuring documentation, evidence, and audit records are complete and accurate.
- Track and drive remediation actions, risk mitigation activities, and governance commitments to closure.
- Oversee vendor onboarding, invoice processing, contract administration, and performance tracking documentation.
- Collect, validate, and integrate data from multiple sources to produce accurate, timely reporting packages, dashboards, and scorecards.
- Analyze operational and performance trends to provide insights that support leadership decision-making.
- Develop and maintain presentation materials for operational reviews, governance forums, and executive reporting.
Requirements:
- Bachelor’s degree in Business, Operations, Digital Technology, Finance, Data Analytics, or related field, or equivalent experience.
- 5+ years of experience in operations, business analysis, service management, finance, compliance, or similar functions.
- Strong organization and prioritization skills with excellent attention to detail.
- Proficiency with Microsoft Office applications, including advanced Excel and PowerPoint skills.
- Strong communication skills and an ability to partner effectively across cross-functional teams.
- Demonstrated analytical skills and experience using data to solve business problems.
Benefits:
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- flexible work schedules
- employee assistance program
- Employee Scholar Program
- parental leave
- paid time off
- holidays
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