Associate Project Manager, Customer Success
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Job Description
Associate Project Manager in Customer Success at Ciena improving customer loyalty in technology environment. Building relationships and managing project deliverables for onboarding and training.
Responsibilities:
- Build strong relationships with internal stakeholders and customers to foster collaboration and trust.
- Participate in team meetings, brainstorming sessions, and strategy discussions.
- Stay up-to-date with Ciena’s products, services, and industry trends.
- Contribute to process improvement initiatives to enhance efficiency and effectiveness.
- Assist in planning, tracking, and managing project timelines, deliverables, and milestones.
- Coordinate with internal teams to ensure alignment on project goals and schedules.
- Prepare and maintain project documentation, including status reports, meeting minutes, and risk assessments.
- Help identify potential risks and propose mitigation strategies to ensure successful project delivery.
- Support resource allocation and scheduling to meet project requirements.
- Act as a liaison between customers and internal teams to ensure customer satisfaction.
- Assist in onboarding new customers by providing training, resources, and guidance on Ciena products and services.
- Monitor customer feedback and proactively address concerns or issues to enhance the customer experience.
- Collaborate with the Customer Success team to develop strategies for improving customer retention and engagement.
- Support the creation of customer-facing materials, including presentations, guides, and reports.
Requirements:
- Bachelor’s degree in Business, Engineering, Marketing, or Communications preferred, or relevant years of work experience.
- Min 3 years in the technology industry in a role related to project management, customer engagement or customer success, preferably within Services.
- Strong organizational and time management skills with the ability to handle multiple tasks and meet deadlines.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (e.g., MS Project, JIRA).
- Analytical mindset with attention to detail and problem-solving abilities.
- A customer-focused attitude with a desire to deliver exceptional service.
- Ability to work collaboratively in a team environment and adapt to a fast-paced setting.
Benefits:
- Flexible work environment
- Empowerment of individual growth, well-being, and belonging
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