Automotive Technical Support Specialist
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Job Description
Technical Support Specialist providing first-line automotive technical support. Analyzing technical issues and collaborating with teams in Poland, Ukraine, and the Baltic region.
Responsibilities:
- Provide first-line technical support by investigating and resolving reported issues.
- Escalate complex cases to specialized teams while ensuring timely follow-up.
- Track and analyze service performance indicators, compiling reports and insights.
- Collaborate with technical departments to streamline service coordination.
- Uphold service excellence through proactive communication and problem-solving.
Requirements:
- Technical education (secondary or higher, including ongoing studies) in automotive engineering, electromechanics, mechatronics, or related fields.
- Strong understanding of commercial and heavy-duty vehicle systems.
- Around 3 years of hands-on experience in a workshop or dealership environment is highly valued.
- Familiarity with alternative fuel technologies (e.g., CNG, LNG, electric) is a plus.
- Diagnostic mindset with a proactive, solution-oriented approach.
- Ability to work independently under pressure while managing multiple tasks.
- Fluency in Polish and very good command of English (spoken and written) for cross-market collaboration.
- Strong interpersonal and organizational skills.
- Proficiency in MS Excel.
- Valid Category B driving license (Category C is an advantage).
Benefits:
- A chance to work with a global automotive leader.
- Structured onboarding and ongoing technical training.
- Competitive salary and benefits package.
- Career development opportunities through global MSX programs.
- A collaborative, inclusive, and forward-thinking team culture.
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