Behavioral Health Care Manager, Licensed – Crisis Queue
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Job Description
Licensed Behavioral Health Care Manager providing high-quality care management in a remote capacity for IEHP members. Engaging with members to promote positive health behaviors and effective resource linkage.
Responsibilities:
- Under the direction of department leadership, this position focuses on a person-centered model of care which takes into account the Member’s medical, behavioral, and social needs
- This position provides high quality, effective care management to IEHP members ensuring coordinated continuous care
- Care Management is broadly defined, and can include outreach and engagement to members, engaging members in skilled therapeutic interactions to promote health behaviors, other behavioral health interventions within scope, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating the right care and the right time for the member
- As a licensed clinician, this position provides clinical expertise, clinical leadership, and clinical oversight in a variety of ways within the department
- The individual in this position is to utilize their clinical expertise to support and engage Members to promote positive health behaviors, assist with coordination of care, provide resource linkages, and collaborate with other Team Members within their care team, as well as external partners, to ensure a seamless transitions of care experience
- This position is expected to model behavioral health principles of relationship-based care, as well engage in promoting education and understanding of Behavioral health and its importance in whole health, to those within IEHP and in the community
- Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Requirements:
- Minimum of three (3) years of experience performing or facilitating Behavioral Health/Medical Social Work services
- Experience in motivational interviewing and/or other evidenced-based communication strategies
- Experience working successfully within a team, and experience in developing and maintaining effective relationships with both clients and coworkers is mandatory
- Behavioral Health/Medical Social Work services experience in a health clinic psychiatric hospital, medical facility, or health care clinic strongly preferred
- Experience in clinical services, both mental health and substance use preferred
- Master’s degree in Social Work or related field from an accredited institution required
- Possession of an active, unrestricted, and unencumbered license in a Social Services related field issued by the California Board of Behavioral Sciences required (LCSW or LMFT preferred)
- Valid California Driver’s License preferred
- Familiarity with providing Behavioral Health Care and discharge planning is required
- Knowledgeable and skilled in evidenced-based communication such as Motivational Interviewing, or similar empathy-based communication strategies
- Understanding of and sensitivity to multi-cultural communities
- Deep understanding and knowledge of mental health and substance use conditions, including both acute and chronic management
- Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both
- Must have knowledge of whole health and integrated principles and practices
- Bilingual (English/IEHP Threshold Language) – written and verbal is highly preferred
- Highly skilled in interpersonal communication, including conflict resolution
- Effective written and oral communication skills, as well as reasoning and problem-solving skills
- Skillful in informally and formally sharing expertise
- Must have the resiliency to tolerate and adapt to a moderate level of change and development around new models of care and care management practices
- Proficient in the use of computer software including, but not limited to, Microsoft Word, Excel, PowerPoint
- Demonstrated proficiency with all electronic medical management systems (e.g., Cisco, MHK/Care Prominence, MediTrac, SuperSearch and Web Portal) is preferred
Benefits:
- Competitive salary
- CalPERS retirement
- State of the art fitness center on-site
- Medical Insurance with Dental and Vision
- Life, short-term, and long-term disability options
- Career advancement opportunities and professional development
- Wellness programs that promote a healthy work-life balance
- Flexible Spending Account – Health Care/Childcare
- 457(b) option with a contribution match
- Paid life insurance for employees
- Pet care insurance
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