Bilingual Health Care Customer Service Representative
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Job Description
Remote Bilingual Health Care Customer Service Representative managing insurance inquiries and payment processing. Responsible for inbound and outbound calls in a fast-paced team environment.
Responsibilities:
- Handling inbound and outbound calls in a high-tech environment
- Resolving general questions regarding insurance, financial assistance, and processing payments
- Making and answering calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools as necessary
- Responding to requests for information by patient/account holders in a professional, thorough, explainable manner
- Acting to gain payment or arrangement of payment on behalf of the client as appropriate
- Following client-specific protocols and policies when carrying out duties
- Investigating and responding to client inquiries as needed
- Entering and monitoring payment arrangements
- Adhering to all FDCPA, FCRA, HIPPA and other applicable laws
Requirements:
- 1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
- Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills. The ability to work on multiple tasks simultaneously
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
- Ability to work successfully and cooperatively within a team-based environment
- Bilingual candidates will provide additional support for bilingual calls
Benefits:
- Health, Dental, Vision, Life and Disability Insurance
- 401K w/employer match
- HSA/Flexible spending accounts
- Paid time off starting at 90 days
- Annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided
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