Bilingual Medical Appointment Coordinator
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Job Description
Bilingual Medical Appointment Coordinator scheduling telemedicine visits and MRI appointments for a rapidly growing personal injury law firm. Coordinating clients, providers, reminders, rescheduling, and FileVine documentation remotely.
Responsibilities:
- Contact assigned clients by phone, text, and email, in English and Spanish, to schedule telemedicine visits and MRI appointments
- Coordinate with providers and imaging facilities to find openings that work for the client
- Send appointment reminders and check in with clients on the day of their appointments
- Follow up on missed or canceled appointments and reschedule promptly
- Confirm appointments were completed and document outcomes in FileVine
- Communicate status updates and hand-offs to the Client Representative and Case Management teams
- Keep clear, accurate, timely notes on every client interaction
- Handle sensitive conversations with patience and empathy
- Schedule and follow through on clients’ telemedicine visits and MRI appointments
- Do not provide medical advice or participate in other treatment
Requirements:
- Fluent or native proficiency in both English and Spanish (spoken and written) required
- 1+ years of experience in the medical field required; this could be scheduling, patient access, call center, or customer service work
- Strong phone presence: warm, patient, and professional with anxious or frustrated callers
- Excellent organization and follow-up
- Comfort learning new software and managing a high volume of scheduling tasks
- Ability to protect confidential client and health information
- High school diploma or equivalent
- Personal computer equipment is required
Benefits:
- 100% remote work
- Opportunity for the contractor position to become full time with benefits in the future
- Opportunities to grow and contribute to impactful cases
- Supportive environment valuing collaboration, innovation, and professional development
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