Appointment Setter, Payaca, AirCall Exp
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Job Description
Appointment Setter for an Irish consultancy serving UK solar and heat-pump customers. Handling warm inbound leads, estimates, qualification, follow-ups, and specialist appointment bookings remotely.
Responsibilities:
- Engage warm and hot prospective customers via inbound/outbound calls using high-intent marketing leads and zero cold calling
- Follow structured Pre-Proposal and Post-Proposal call flows
- Guide customers through an online estimate tool using their UK postcode to provide indicative panel counts, battery sizes, and cost estimates
- Gather property and customer information for the design team
- Log interactions and call outcomes in Payaca CRM and Aircall
- Conduct post-proposal follow-ups, answer questions, address basic objections, and advance customers toward booking a survey or next appointment
- Book dedicated 30-minute specialist calls for customers with complex technical questions
- Maintain performance metrics, dialing approximately 100–200 numbers daily with a target contact/conversation rate of approximately 50%
- Participate in coaching, call reviews, and role-play sessions with the Ninja Operations Manager
Requirements:
- Native or near-native fluent English with an exceptionally clear, professional, and engaging telephone manner
- Prior experience in telesales, telemarketing, customer service, or phone-based sales qualification
- Ability to work UK business hours, 9:00 AM–5:00 PM GMT/BST
- Ability to work from a quiet, dedicated home office in South Africa or the Philippines
- Stable, high-speed internet
- Confidence navigating CRM and VoIP systems, with Payaca and Aircall experience or quick adaptability
- Comfort handling basic numbers and technical concepts such as panel counts and cost estimates
- UK-facing inbound or outbound sales and qualification campaign experience preferred
- Ability to follow structured scripts naturally while building rapport preferred
- Customer-centric, warm, conversational telephone manner
- Self-motivation and reliability in a fully remote environment
- Adaptability and coachability
- Collaborative team orientation
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