Bilingual Medical Virtual Assistant – Appointment Setting, Patient Support
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Job Description
Bilingual Medical Virtual Assistant supporting a medical aesthetics clinic in appointment setting and patient communication. Ensuring timely responses and managing patient inquiries in a remote work environment.
Responsibilities:
- Respond to incoming leads within 1–5 minutes (ideally within 1 minute)
- Engage potential patients and convert leads into booked appointments
- Schedule and confirm patient appointments
- Send reminders and follow-ups
- Proactively reach out to patients due for recurring services
- Handle patient inquiries through calls, texts, and email
- Provide excellent customer service and patient care
- Manage emails and messages (sorting, responding, prioritizing)
- Assist with newsletters and patient communication
- Manage calendar and scheduling tasks
Requirements:
- Fluent in both Spanish and English (spoken and written)
- Clear or minimal English accent
- Excellent written and verbal communication skills
- Strong professional writing and communication standards
- Healthcare or medical support experience preferred
- HIPAA training or certification preferred (or willingness to obtain)
- Strong attention to detail and organizational skills
- Ability to work independently in a remote environment
- Compassionate and patient-focused approach to customer service
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
- Reliable laptop or desktop computer.
- High-speed internet connection (minimum 10 Mbps).
- Noise-canceling headset.
- Webcam for virtual meetings.
- Quiet, professional workspace.
Benefits:
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
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