Medical Virtual Assistant, Spanish - English Bilingual

Posted 1hrs ago

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Job Description

Medical Virtual Assistant in a private medical practice focused on wellness. Responsibilities include scheduling, patient communication, and administrative support.

Responsibilities:

  • Appointment scheduling and patient communication
  • Insurance verification and claims processing
  • Referral coordination
  • Patient records management
  • Coordination with providers and healthcare partners
  • Handling patient inquiries via phone, email, and messaging platforms
  • Incoming fax management
  • Email and text management, including sorting, responding,
  • Prioritizing Billing-related administrative support
  • Serving as provider and patient care coordinator
  • Support for remote patient monitoring activities

Requirements:

  • Strong communication skills in both Spanish and English (excellent verbal and written)
  • Atleast 1 year of experience in medical front office, medical administrative, or care coordination roles
  • Strong healthcare administrative background
  • Familiarity with Elation or similar EMR systems is a plus
  • Strong customer service and patient engagement skills focused on scheduling, coordination, and patient support.
  • Professional and polished phone presence
  • Patient, compassionate, and polite demeanor
  • Highly detail-oriented and thorough
  • Ability to manage multiple tasks simultaneously
  • Must be proficient in speaking and writing Spanish & English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)
  • Device: Reliable laptop or desktop computer.
  • Internet: High-speed connection (minimum 25 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Webcam for virtual meetings.
  • Workspace: Quiet, professional environment.

Benefits:

  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.