Mental Health Medical Receptionist, Billing Virtual Assistant
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Job Description
Mental Health Medical Receptionist & Billing Virtual Assistant supporting mental health practice operations. Handling patient communication, scheduling, billing, and administrative tasks remotely from home.
Responsibilities:
- Answer incoming patient phone calls professionally and courteously.
- Schedule, reschedule, and confirm patient appointments.
- Assist patients with general inquiries and appointment-related concerns.
- Handle missed appointment follow-ups and rescheduling efforts.
- Verify patient insurance eligibility and benefits.
- Distribute and collect required patient forms.
- Perform general medical receptionist and administrative duties.
- Billing processes and prior authorization.
- Collect patient copays and outstanding balances.
- Follow up with patients regarding missed appointments.
Requirements:
- Previous healthcare, medical office, or patient-facing experience preferred.
- Experience with billing, prior authorizations, or insurance verification preferred.
- Experience using EHR/EMR systems required.
- Experience with Tebra is strongly preferred.
- Mental health practice experience is a plus.
- Previous virtual assistant experience preferred.
- Must be proficient in speaking and writing English very clearly.
- Must have relevant work experience.
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory].
- Must be available for video meetings with your camera on (when needed).
- Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits:
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
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