Bilingual Referral & Insurance Coordinator
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Job Description
Remote bilingual coordinator managing patient referrals and insurance authorizations for a U.S. healthcare practice. Updating eClinicalWorks records and coordinating patients, providers, specialists, and insurers.
Responsibilities:
- Process and coordinate patient referrals from initiation through completion
- Submit, track, and follow up on insurance authorizations
- Coordinate appointments and communication with specialists and outside providers
- Maintain accurate referral tracking and follow up on outstanding items
- Contact patients regarding referrals, appointments, authorizations, and required documentation
- Coordinate the transfer and receipt of medical records between providers and facilities
- Communicate with referring providers, specialists, insurance companies, and other healthcare organizations
- Verify that required clinical documentation is available and properly routed
- Update patient and referral information accurately in eClinicalWorks (ECW)
- Monitor pending referrals and authorizations to ensure timely completion
- Follow up with patients and providers to prevent delays in care
- Handle sensitive patient information in accordance with HIPAA and practice policies
- Perform additional administrative and coordination tasks as needed
Requirements:
- Fluent English and Spanish – spoken and written
- Hands-on experience using eClinicalWorks (ECW) is REQUIRED
- Previous experience in a medical referral, insurance authorization, referral coordination, medical scheduling, or healthcare administrative role
- Excellent verbal and written communication skills
- Very clear spoken English with little to no noticeable accent
- Strong attention to detail and excellent follow-up skills
- Ability to manage multiple referrals and authorization cases simultaneously
- Comfortable communicating directly with patients, providers, specialists, and insurance representatives
- Strong computer and organizational skills
- Understanding of HIPAA and the importance of maintaining patient confidentiality
- Reliable remote-work setup with stable internet connection and a professional workspace
- Experience working with insurance companies and payer portals
- Experience obtaining or following up on prior authorizations
- Experience coordinating specialist referrals
- Experience transferring medical records
- Previous experience working with U.S. healthcare practices
- Familiarity with medical terminology and insurance processes
- Required experience in eClinicalWorks (ECW), referral coordination, insurance authorization, bilingual English/Spanish, clear English communication/minimal accent, and healthcare/medical administrative work
Benefits:
- Full-time contractor position
- 40 hours per week
- Hourly rate open to negotiate, depending on skill set and experience
- Monday through Friday, 9:00 AM - 5:00 PM EST
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