Bilingual Spanish Care Coordinator, SNP
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Job Description
Remote bilingual Spanish Care Coordinator supporting healthcare management and care coordination for seniors. Collaborates with RN Case Managers to address complex care needs and ensure timely interventions.
Responsibilities:
- Reach out to members regarding referrals, prior authorizations, medication refills, and appointment scheduling
- Support transitions of care by completing tasks and assessments after hospital or SNF discharges
- Collaborate with RN Case Managers to manage care for a panel of SNP members
- Monitor alerts and communicate important changes to the care team
- Serve as a trusted point of contact for members
- Maintain accurate and timely documentation in the Case Management system
- Assist with provider communications
- Participate in team meetings and case reviews
Requirements:
- Bilingual in Spanish or Vietnamese (required)
- 1+ year of experience in a healthcare IPA setting
- 1+ year of experience with referrals and prior authorizations
- High school diploma or GED (Bachelor’s degree preferred)
- Basic proficiency in Microsoft Outlook, Word, and Excel; typing speed of 25+ WPM
- Strong communication and interpersonal skills
- Ability to prioritize and multitask in a fast-paced, high-volume environment
- Familiarity with Medi-Cal and managed care plans
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Working in a collaborative, inclusive, and remote-friendly environment
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