Billing Manager
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Job Description
Billing Manager overseeing customer invoicing and billing operations at Amplify. Collaborating with cross-functional teams to ensure compliance and enhance customer experience.
Responsibilities:
- Oversee the preparation, processing, and issuance of customer invoices to ensure accuracy and compliance with contractual terms and company policies.
- Manage the resolution of billing discrepancies, adjustments, and credit memos in coordination with finance, revenue accounting, and customer-facing teams.
- Collaborate with Sales, Customer Success, and Finance teams to support the order-to-cash cycle and improve customer billing experiences.
- Maintain and improve internal controls within the billing process and provide documentation to support external audits and internal reviews.
- Monitor billing operations and develop reports on billing metrics, KPIs, trends, and process performance for management review and analysis.
- Identify and implement process improvements to streamline workflows, increase accuracy, and enhance efficiency in billing operations.
- Supervise and develop the billing staff or coordinate with shared service resources, providing guidance and training as needed.
- Process sales and use tax obligations based on customer location, product taxability, and applicable exemptions using Avalara Maintain detailed records of tax calculations, exemption certificates, and supporting documentation.
- Reconciliation of sales and use tax filings with sales tax charged on customer invoices.
- Review customer tax exemption certificates and ensure proper documentation is current and valid.
Requirements:
- Bachelor’s degree in Accounting, Finance, or a related field.
- 5–7 years of progressive experience in billing, accounts receivable, or revenue operations.
- Strong knowledge of billing practices, GAAP principles, and internal control requirements.
- Experience with ERP systems (NetSuite preferred), Sales and use tax systems (Avalara preferred) and CRM platforms (Salesforce a plus).
- Proficiency with Microsoft Excel and data analysis.
- Strong communication and problem-solving skills, with the ability to work collaboratively across teams.
Benefits:
- 401(k) plan
- stock options
- competitive health insurance
- mental health options
- basic life insurance
- paid time off
- parental leave
- access to best-in-class development programs
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