Billing Specialist
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Job Description
Billing Specialist ensuring high customer satisfaction and managing billing processes for a California fiber internet provider. Collaborating with teams to resolve inquiries and enhance systems.
Responsibilities:
- Work in call center ensuring customer interactions are met with high satisfaction
- Manage and streamline billing processes for seamless operations
- Process invoices, reconcile accounts, resolve billing discrepancies
- Take calls to assist with billing inquiries
- Collaborate with cross-functional teams to enhance billing systems and procedures
Requirements:
- Eligibility for US Employment without sponsorship
- Minimum of 18 years of age
- High School Diploma, GED or equivalent required
- Associate or bachelor’s degree in accounting or finance preferred
- Minimum of two years’ experience in billing or accounting required
- Familiarity with electronic filing systems such as OneDrive or Google Drive required
- Skilled in using CRM systems and practices for managing billing processes, customer accounts, and data accuracy required
- Familiarity with SalesForce preferred
- Must be able to type 35 WPM
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficiency in Spanish Language desirable
Benefits:
- 100% Company-Paid Medical and Dental Benefits
- Free Fiber Internet Service
- Competitive base salary
- Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)
- A culture built on integrity, mutual respect, and a shared purpose
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