Field Service Representative – Trainer, Military Health IT
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Job Description
Rackner field trainer supporting military medical teams using JOMIS healthcare technology. Delivering training, troubleshooting applications, and supporting deployments in operational environments.
Responsibilities:
- Deliver onsite and remote functional training, coaching, and refresher instruction to military medical personnel, including support following unit or personnel rotations.
- Support military exercises, system fielding activities, and operational deployments, including preparing training equipment and assisting users in the field.
- Own and troubleshoot escalated application support issues at operational sites with limited local IT support, coordinating resolution with technical teams as needed.
- Help maintain continuity of medical application support in disconnected, intermittent, or limited-connectivity environments.
- Collaborate with engineering, technical support, and vendor teams to communicate recurring application issues and support effective resolution.
- Deliver assigned system administrator training and provide additional instructional or field-support coverage as operational needs change.
Requirements:
- At least 3 years of professional experience supporting JOMIS or theater medical systems, such as BATDOK, TMDS/CDP, TBLD, or MHS GENESIS Theater.
- Instructor-qualified, with the ability to deliver structured, formal training.
- Active U.S. Government Secret security clearance.
- Willingness and ability to travel extensively and deploy to domestic, overseas, shipboard, and austere operational locations.
- Military medical background or experience supporting military healthcare operations (preferred).
- Qualifications or hands-on experience across multiple JOMIS applications (preferred).
- Experience with ServiceNow Mobile Offline (preferred).
Benefits:
- Company-supported certifications and professional development opportunities.
- Career-development and leadership opportunities.
- 401(k) with a 100% company match up to 6%.
- Medical, dental, vision, life, and disability insurance.
- Generous paid time off and paid holidays.
- Home-office equipment and remote-work support.
- Fitness and wellness reimbursement.
- Weekly pay and company team events.
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