Business Analyst III
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Job Description
Business Analyst III improving Trellis student-loan operations through regulatory systems analysis. Leading technology projects, reporting, compliance, testing, and process improvements.
Responsibilities:
- Plan and coordinate process analysis and determine requirements to meet business needs
- Develop conceptual process design specifications and support information needs
- Support Trellis Operations and IT with application and software enhancements related to system design, screen formats, data entry functions, and account management
- Develop reports and information sources to improve day-to-day workflows
- Serve as liaison between Trellis Operations, IT, external business partners, and clients
- Facilitate research, testing, and implementation of new or modified processes and products
- Facilitate communication and training for affected business areas
- Create and maintain process documentation and procedures for business applications and tools
- Partner with stakeholders and IT to gather requirements, perform functional analysis, evaluate business needs, and recommend technology solutions
- Analyze impacts of system, process, workflow, regulatory, and business changes; communicate findings and recommendations
- Research, interpret, and implement regulatory and compliance changes
- Administer business applications and web-based solutions, including access management, security monitoring, configuration, and performance oversight
- Define, maintain, and monitor application controls, parameters, templates, correspondence documents, and configurations
- Lead system testing, quality assurance, code migrations, and production implementations
- Investigate system, data, and application issues; identify root causes and recommend resolutions
- Develop and analyze operational, compliance, audit, statistical, performance, and ad hoc reports
- Conduct system audits and support audit, legal, and regulatory requests
- Coordinate cross-functional issue resolution, manage deliverables, and oversee projects and initiatives
- Serve as system subject matter expert for Operations, IT, management, and business partners
- Develop procedures, user guides, training materials, and system documentation; deliver training
- Monitor internal and third-party systems, assess risks, and recommend corrective actions
- Coach and mentor analysts and other team members
- Identify and implement process improvements, automation opportunities, and technology-enabled solutions
- Maintain professional knowledge through continuous learning and development
Requirements:
- Bachelor's degree required; six (6) years of regulatory-based experience in a Business Analyst role may substitute for the degree
- Six (6) years of Business Analyst experience in a regulatory-based environment
- At least two (2) years of experience in analysis, development, and implementation of technology-related projects
- Three (3) years serving in a project lead role
- Six (6) months or more experience with SQL, reporting, data visualization, or similar analytical tools
- Ability to gather and document business requirements and perform functional analysis
- Experience administering business applications, managing user access, monitoring system security, conducting testing, and supporting code migrations
- Strong analytical, research, and problem-solving skills
- Knowledge of automated systems, data flows, interfaces, and reporting methodologies
- Proficiency with SQL, Excel, Word, Visio, JIRA, Confluence, Miro, data visualization platforms, and other business analysis and reporting tools
- Ability to interpret and apply FFELP regulations, federal and state laws, contract requirements, and company policies
- Strong verbal and written communication skills
- Ability to build collaborative relationships and support onboarding and development of others
- Ability to manage multiple projects and competing priorities
- Preferred: Master's degree
- Preferred: Three (3) years of experience with FFEL Collections, Claims, or Default Prevention
- Preferred: One (1) year of project management experience
- Preferred: One (1) year of experience using AI tools and technology in generating business requirements, test scripts, data analysis, etc.
- Must be available to work flexible hours
Benefits:
- Corporate annual incentive, subject to the discretion and approval of the Board of Directors
- Medical insurance
- Dental insurance
- Vision insurance
- Retirement plans
- 12 paid holidays
- Work may be conducted remotely or in an office
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