Business Collections Specialist
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Job Description
Business Collections Specialist resolving delinquent B2B accounts remotely for a commercial receivables recovery company. Contacting debtors, negotiating payment arrangements, resolving disputes, and meeting collection quotas.
Responsibilities:
- Collect payments and communicate with debtors to resolve issues
- Collaborate with clients, sales, and peers on delinquent accounts
- Contact debtors by phone, mail, or email
- Examine debtors’ financial situations and review documents/contracts
- Review and resolve disputes while establishing a resolution
- Adhere to compliance requirements and resolve cases through closure or escalation
- Make a minimum of 80 outbound/inbound calls
- Negotiate payment in full or secure payment arrangements
- Create a sense of urgency for non-paying debtors
- Work closely with the Client Support Representative to resolve disputes
- Meet or exceed monthly phone, activity, and fee quotas
Requirements:
- Collections, sales, telemarketing, customer service, or call center experience preferred
- Basic proficiency with Microsoft Office
- Data entry and strong computer skills
- Excel preferred
- Critical thinking
- Basic math and writing skills
- Salesforce experience is a plus
- Strong attention to detail and goal-oriented
- Ability to de-escalate adverse situations
- Strong interpersonal, communication, and organizational skills
- Dependability
Benefits:
- $12.98 per hour PLUS commission and bonuses
- Benefit package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
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