Business Development Representative – B2C
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Job Description
Business Development Representative managing B2B accounts in the property survey sector. Driving growth and building client relationships for e.surv Chartered Surveyors in a remote role.
Responsibilities:
- Prospect and win new B2B accounts: Identify and contact all appropriate new B2B business opportunities.
- Utilise all forms of outreach such as phone, email and virtual meetings to engage prospects.
- Present tailored solutions that meet client needs and position e.surv as the preferred partner.
- Ensure smooth onboarding for newly acquired clients.
- Manage accounts until they are actively transacting, providing support and guidance throughout the initial stages.
- Create \ refine strategies to maximise efficiency and effectiveness.
- Adapt approaches-based trends, client feedback, and company objectives.
- Hand over all active accounts to the Customer Success team following established procedures.
- Take ownership of reactivating dormant accounts when required.
- Update and manage client information in CRM systems.
- Provide timely and accurate reporting to support decision-making and performance tracking.
- Work closely with internal teams (CS, LCP etc) to deliver seamless service and resolve client queries efficiently.
- Monitor market developments and industry news to identify opportunities and risks.
- Attend relevant events to build knowledge and expand networks.
- Ensure all team tasks are performed to the necessary standards in order to align to quality standards and ensure data confidentiality, integrity and availability.
- Ensure own H&S, and that of colleagues by complying with both legal and policy requirements.
Requirements:
- Experience in Business Development, B2B Sales, or similar client-facing role focused on growth.
- Excellent communication and relationship-building skills with strong negotiation ability.
- Highly organised, detail-oriented, and confident using technology/CRM systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Commercial awareness with a proactive, problem-solving mindset
- Background in survey, property, or financial services.
- Minimum 2–3 years in B2B Customer Success, Account Management, or a similar role.
- Experience working with CRM systems and data-driven performance monitoring.
- Knowledge of the housing market and transactional sale a plus.
Benefits:
- Flexible work arrangements
- Professional development opportunities
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