Business Operations Analyst – Behavioral Health
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Job Description
Senior Business Analyst analyzing enterprise performance at Ascension Recovery Services, a leading behavioral health organization. Collaborating on operational and financial strategies for facility growth and performance improvement.
Responsibilities:
- Monitor and analyze key performance indicators across all facilities and business units.
- Track and report on: Average Daily Census (ADC), Admissions and conversion rates, Referral pipeline performance, Length of Stay (LOS), AMA discharge rates, Completion rates, Labor efficiency, Revenue and profitability metrics.
- Identify underperforming facilities and partner with leadership on corrective action plans.
- Develop and maintain enterprise dashboards and performance reporting tools.
- Support a culture of accountability through transparent reporting and operational review processes.
- Analyze operational and financial performance to identify opportunities for increased efficiency and profitability.
- Evaluate payer mix strategies and reimbursement opportunities.
- Support forecasting, budgeting, and financial modeling efforts.
- Analyze program profitability across detox, residential, PHP, IOP, outpatient, and ancillary services.
- Partner with Finance and Operations to improve EBITDA performance and operational scalability.
- Meet with facility and corporate leaders to discuss operational challenges, trends, and opportunities.
- Analyze admissions performance and referral source effectiveness across all locations.
- Evaluate: Cost per admission, Referral source ROI, Conversion rates, CRM utilization, Outreach and business development effectiveness.
- Identify opportunities to improve admissions workflows and increase conversion rates.
- Partner with Marketing, Admissions, and Business Development teams to scale successful growth strategies.
- Collaborate with clinical leadership to improve: Retention rates, Completion rates, AMA discharge reduction, Continuity of care outcomes.
- Translate outcome data into actionable operational recommendations.
- Support value-based care initiatives and payer partnership strategies.
- Develop and oversee executive dashboards and reporting infrastructure.
- Ensure alignment between: EHR platforms, Billing systems, CRM platforms, Operational reporting tools.
- Identify opportunities for automation and reporting efficiencies.
- Establish and maintain a single source of truth for enterprise performance metrics.
- Support implementation and optimization of operational systems and reporting processes.
- Support strategic growth initiatives, including: De novo facility launches, Acquisitions and integrations, New service line development, Market expansion opportunities.
- Conduct market assessments, feasibility studies, and competitive analyses.
- Develop financial models, pro formas, and business cases.
- Support acquisition due diligence and integration activities.
- Monitor newly launched or acquired facilities to ensure achievement of operational and financial benchmarks.
- Serve as a trusted advisor to executive leadership, facility leaders, and client organizations.
- Present findings and recommendations to leadership teams and stakeholders.
- Translate complex operational and financial data into actionable insights.
- Support strategic planning initiatives and special projects.
- Collaborate across departments to ensure successful execution of enterprise initiatives.
Requirements:
- Bachelor's degree in Business Administration, Finance, Healthcare Administration, Public Health, Economics, Data Analytics, or related field.
- Minimum of five (5) years of experience in business analysis, consulting, healthcare operations, strategic planning, finance, or related disciplines.
- Strong analytical, financial modeling, and problem-solving skills.
- Advanced proficiency in Microsoft Excel, PowerPoint, and business reporting tools.
- Experience supporting multi-site organizations or healthcare operations.
- Exceptional communication, presentation, and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Preferred Qualifications
- Experience in behavioral health, substance use disorder treatment, mental health services, or healthcare operations.
- Experience in healthcare consulting, management consulting, private equity-backed healthcare organizations, or multi-site healthcare environments.
- Familiarity with EHR systems, healthcare billing systems, CRM platforms, and operational reporting tools.
- MBA, MHA, MPH, or related advanced degree.
- Experience supporting acquisitions, integrations, de novo development, or growth strategy initiatives.
- Experience implementing or optimizing business systems and operational workflows.
- Ability to research and interpret federal, state, accreditation, licensing, and regulatory requirements.
- Leadership experience with the ability to support future team growth and development.
Benefits:
- ICHRA Health Benefit with premium reimbursement
- Dental & Vision Insurance
- Employer-Paid Life Insurance
- Supplemental Insurance Options
- 401(k) Retirement Plan
- Paid Time Off (PTO) and Paid Holidays
- Employee Assistance Program (EAP)
- Professional Development Opportunities
- Career Growth & Advancement
- Collaborative Leadership Team
- Opportunity to Impact a Growing National Organization
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