Business Operations Analyst
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Job Description
Business Operations Analyst supporting Magellan Health’s healthcare operations through cross-functional analytics and process improvement. Building reports, staffing models, and performance metrics for leadership.
Responsibilities:
- Serve as a critical liaison between Non-Clinical Operations, Finance, and Analytics
- Lead and support cross-functional business operations, continuous process improvement, and quality improvement initiatives
- Build analyses and reports using persuasive data visualization and communicate complex analytic findings to varied audiences
- Plan, direct, and measure large-scale cross-departmental projects and day-to-day performance metrics
- Provide technical and reporting expertise and process improvement consultation
- Work with leadership and the executive team to measure and analyze program and project performance
- Support project leads in defining business processes, data availability, requirements, and operational procedures
- Conduct trend analysis and assist with implementing financially and operationally focused recommendations
- Collect, analyze, and interpret qualitative and quantitative data, including preliminary analytical and root cause analyses
- Support exploratory data analysis and aggregation from authorization, claims, phone system, and HR data sources
- Capture workflows and operational processes with subject matter experts to support operational effectiveness and efficiency
- Document, support development activities, and roll out operational performance analyses using various computing tools
- Create analytic views to help management interpret historical operational performance
- Partner with Workforce Management to create and adapt flexible operations staffing models
- Perform ad hoc analyses of varying duration and complexity
- Support user-friendly tools for measuring, managing, and reporting customer experience management effectiveness
- Document operational performance metrics and participate in defining study issues and methodologies
- Analyze processes and workflows to improve key metrics and present findings in understandable formats
- Communicate timely regarding deliverables
- Collaborate across the organization to maximize efficiency and effectiveness
- Help create user acceptance test scripts and test plans
- Assist with training, communications, presentations, and project documentation
Requirements:
- Bachelor's degree required
- A combination of education and work experience may be considered
- 2+ years of experience in process improvement, quality management, or data analytics
- 6+ years of experience may be considered in lieu of a bachelor's degree
- Analytical, planning, verbal, and written communication skills
- Ability to build analyses and reports and create persuasive data visualizations
- Ability to translate complex analytic findings and concepts to varied audiences
- Ability to identify important trends and use technology tools to explore them
- Good judgment and ability to manage change effectively
- Ability to consistently meet deadlines
- Ability to interact with all levels of management and collaborate across departments
- Understanding of CPT, ICD-10, revenue, place of service, diagnosis, and billing codes is a plus
- PC skills required, especially Excel
- Proficiency in Excel, Access, Outlook, Word, and Visio
- Knowledge of the healthcare delivery system
- Knowledge of claims, authorizations, customer surveys, quality measurements, and process improvement methodologies
- Self-starter
- Minimum supervision needed
- Genesys Cloud experience preferred
Benefits:
- Short-term incentives may be available
- Comprehensive benefits package
- Health, life, voluntary, and other benefits
- Benefits and perks supporting physical, mental, emotional, and financial wellbeing
- Tobacco-free workplace
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