Business Operations Manager
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Job Description
Business Operations Manager optimizing sales, customer success, and GTM processes for Navina’s AI-powered healthcare SaaS platform. Driving tool adoption, DealHub quoting, KPI reporting, and AI-enabled workflows.
Responsibilities:
- Own and optimize end-to-end business processes across the sales and customer lifecycle, from lead to quote to close to renewal
- Design and run sales and CS enablement programs, including onboarding, playbooks, and methodology adoption (e.g., MEDDPICC or similar frameworks)
- Drive adoption of new GTM tools, including Gong, DealHub, and other systems, through rollout, training materials, workflows, usage monitoring, and troubleshooting
- Build and maintain quoting workflows using DealHub, ensuring pricing, approvals, and contract terms move smoothly through the pipeline
- Define, track, and report on core business KPIs, including MQL, SQL, ARR, NDR, and conversion rates
- Build recurring and ad hoc reports and dashboards, and conduct analysis of pipeline health, rep performance, cohort trends, and funnel conversion
- Act as a trusted partner and coach to sales and CS reps on new processes and tools
- Identify inefficiencies in existing workflows and redesign them
- Integrate AI tools such as Claude and ChatGPT into daily operational work
- Collaborate with Sales, CS, Marketing, and the Salesforce/Gong admin team to align systems and processes
Requirements:
- 6-8+ years in Business Operations, Sales Operations, or Revenue Operations (SaaS environment strongly preferred)
- Experience with hyper growth pace as it relates to systems and methodologies adoption across the company
- Proven experience managing complex, cross-functional business processes end-to-end
- Strong analytical skills: comfortable working with data, building reports, and turning numbers into a clear narrative that supports business decisions
- Strong background in sales and/or CS enablement: training, playbooks, methodology rollout
- Track record driving adoption of new tools and systems across a sales/CS org, not just implementing them
- Solid grasp of SaaS business fundamentals and KPIs (pipeline, forecasting, retention, velocity)
- Hands-on experience building quotes/CPQ workflows in DealHub
- Demonstrated fluency with AI tools in daily work (prompting, building workflows, using AI for analysis or documentation): this isn't optional, it's core to how this role operates
- Strong Excel/Sheets skills; Salesforce experience a plus
- Healthcare tech or healthcare SaaS experience a plus, not required
- Highly motivated self-starter who takes ownership without needing close direction
- Natural self-learner, energized by picking up new domains, tools, and processes quickly
- Strong problem-solving instincts: able to break down ambiguous or messy situations into clear, actionable steps
- Excellent interpersonal skills; comfortable working with reps, managers, and executives alike
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