Business Operations Associate
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Job Description
Business Operations Associate providing embedded support for product teams at a crypto wallet company. Quantifying impact and driving alignment in decision-making processes to maximize ROI.
Responsibilities:
- Own business and economic decision support for key product areas:
- Serve as the business counterpart for economically material product questions.
- Quantify expected ROI, unit economics, and tradeoffs to help Product make faster, higher-confidence decisions.
- Produce decision-ready recommendations that clarify options and implications.
- Bring economic rigor to spend, pricing, and monetization decisions:
- Evaluate incentive and growth spend using payback, LTV, and ROI analysis to inform investment decisions.
- Partner with Product, Data, and Finance to assess fees, take-rates, and pricing changes and their impact on growth, revenue, and user experience.
- Recommend clear paths forward with explicit tradeoffs (e.g., when to subsidize vs. monetize) and success metrics to measure outcomes.
- Increase decision velocity through end-to-end analysis and cross-functional alignment:
- Apply an 80/20 mindset, prioritizing speed, impact, and decision clarity over exhaustive analysis.
- Own analyses end-to-end—from framing and data pulls to modeling, synthesis, and stakeholder alignment.
- Build lightweight, repeatable frameworks (e.g., incentives evaluation, pricing reviews, unit economics tracking) that scale decision-making across teams.
- Act as connective tissue across EPD and Operations/Finance for financially material decisions.
- Example work:
- Evaluate incentive programs to quantify incremental lift, payback, and ROI, and provide decision-ready recommendations on program design, spend levels, and measurement approach.
- Analyze unit economics across Phantom’s money movement and trading products (fees, take-rates, variable costs) and support pricing decisions with clear tradeoffs and expected impact.
- Benchmark competitors across product features, pricing, and incentives to clarify Phantom’s positioning and inform decision-making on monetization and investment tradeoffs.
Requirements:
- An operator mindset—you think in tradeoffs, sequencing, and Phantom-specific constraints.
- Comfort operating autonomously, turning ambiguity into structured decisions without hand-holding.
- Credibility as a cross-functional partner with Product, Data, and Finance.
- Clear, concise written communication—you produce high-signal decision memos.
- Advanced Excel and SQL.
- 4+ years of experience.
- Ideally 2+ years in management consulting plus 2+ years at a startup.
- Experience in crypto or fast-growing fintech is a plus.
Benefits:
- Competitive salary and equity
- You will be eligible to participate in the Company's performance bonus program
- Comprehensive insurance (medical/dental/vision) — 100% covered
- Stipend for your ideal remote set-up
- Flexible hours and a supportive remote environment
- Unlimited vacation: Take time when you need it (and we really mean it!)
- 401(k) retirement plan
- Monthly wellness benefit
- Weekly meal benefit
- Global off-sites
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