Business Process Manager – ICAM PMO
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Job Description
Business Process Manager leading back-office operations and team of analysts for the ICAM program at GDIT. Ensuring efficiency and compliance across multiple business functions and stakeholders.
Responsibilities:
- Lead a small team of program/business analysts responsible for back-office operations for the ICAM program
- Own back-office processes and improvements
- Coach analysts and interface across program management, finance/contracts, engineering, and compliance
- Ensure execution of purchase requests, procurements, asset management, deliverables, proposal development, subcontract management, and senior leader communications
- Define, document, and improve back-office workflows and templates
- Collaborate daily with PMO leads, Program People Managers, Finance/Contracts, and Engineering Leadership
- Manage and develop analysts performing back-office business functions
- Establish clear SOPs, templates, processes, and quality bars for program deliverables
- Oversee several back-office activities, such as purchase requests, hardware/software asset management, program labor onboarding/offboarding, proposal development, and procurements
- Interface with business support teams to facilitate data calls and task actions
- Maintain the program deliverables calendar to track, consolidate, and ensure deadlines are met
- Help ensure program compliance with internal and external policies
- Prepare and support audits as required
- Facilitate cross-functional working sessions to resolve process quality issues
Requirements:
- Bachelor’s Degree (An additional 4 years of experience may be substituted in lieu of degree)
- 5+ years related experience
- Active or ability to obtain Secret security clearance
- ITIL 4 Foundation certification
- Proven experience supporting business/process operations, program analysis, or PMO roles
- Demonstrated experience leading business process operations in enterprise IT programs
- Advanced proficiency with Microsoft Office Suite and collaboration tools
- Hands-on with SharePoint repositories
- Strong written and verbal communication; proven ability to translate technical information into polished content for senior leaders and customers
- Proficiency leveraging AI LLM for task efficiency and productivity
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- 10 paid holidays per year
- GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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