Director – Business Process Improvement
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Job Description
Director of Business Process Improvement for Revenue Cycle Management at USAP. Responsible for driving operational excellence through process evaluation, standardization, and performance metrics.
Responsibilities:
- Responsible for process evaluation and standardization, establishing performance metrics, identifying productivity enhancements, developing and maintaining process documentation, and driving overall continuous improvement
- Partners closely with operational leaders, IT, analytics, compliance, and executive stakeholders to improve efficiency and financial outcomes
- Oversees operational workflows that align with strategic growth goals, project prioritization, vendor collaboration and procurement, and change management
- Identifies high-impact automation and process improvement opportunities across the revenue cycle including patient access, coding, billing, claims management, and collections
- Develops and monitors KPIs related to automation performance, operational efficiency, financial outcomes, and adoption
Requirements:
- Bachelor’s degree in business, healthcare administration, information systems, finance, operations, or a related field
- 7+ years of experience in healthcare revenue cycle operations, process improvement, automation, or operational transformation
- 7+ years of leadership experience managing projects, programs, teams, or enterprise initiatives
- Strong knowledge of healthcare revenue cycle functions, workflows, payer processes, and regulatory considerations
- Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders
- Strong analytical, operational, and strategic problem-solving skills
- Excellent communication, presentation, and executive-facing skills.
Benefits:
- Health insurance
- 401(k) retirement plans
- Paid time off
- Flexible work arrangements
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