Business Operations Manager
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Job Description
Business Operations Manager managing cross-functional initiatives and operational processes. Coordinating product launches and ensuring successful project execution across the organization.
Responsibilities:
- Own and maintain project management systems, including ClickUp and related operational tools.
- Develop project plans, timelines, deliverables, and ownership assignments.
- Monitor project progress and ensure deadlines are met.
- Implement robust follow-up mechanisms to track tasks, dependencies, and deliverables.
- Identify and proactively resolve project risks, bottlenecks, and operational challenges.
- Provide regular project status updates to leadership.
- Ensure all projects contain clear owners, deadlines, documentation, and success criteria.
- Serve as the primary operational liaison between departments.
- Facilitate communication and alignment across Customer Service, Marketing, Finance, Development, Provider Operations, and Pharmacy Partners.
- Coordinate meetings, agendas, action items, and follow-up activities.
- Resolve operational conflicts and ensure timely decision-making.
- Support leadership in driving organizational priorities and initiatives.
- Define, maintain, and enforce launch processes for all new products, services, and operational initiatives.
- Coordinate launch readiness activities across all departments.
- Manage implementation timelines and launch checklists.
- Ensure operational, customer support, provider, pharmacy, and marketing teams are prepared before launch.
- Monitor post-launch performance and address operational issues.
- Analyze existing workflows and identify opportunities for efficiency improvements.
- Develop, maintain, and update Standard Operating Procedures (SOPs).
- Create process documentation, training materials, and operational playbooks.
- Establish best practices and quality assurance standards across departments.
- Manage relationships with operational vendors and software providers.
- Track key operational metrics and performance indicators.
Requirements:
- 3+ years of experience in Operations, Project Management, Program Management, Business Operations, or related fields.
- Demonstrated experience managing cross-functional projects and initiatives.
- Strong project management and organizational skills.
- Experience developing and documenting business processes and SOPs.
- Exceptional written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities simultaneously.
- High attention to detail and follow-through.
- Advanced experience with ClickUp or similar project management platforms.
- Experience with Jotform, Slack, Google Workspace, or similar tools.
- Experience managing operational dashboards and reporting.
- Strong proficiency with spreadsheets and workflow documentation tools.
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